Anonymous
map-marker Ottawa, Ontario

Appreciate

Thank you to the gentleman at bank and walkley for thier service and friendliness. Said an his crew...appreciated
View full review
Abolfazl Z

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hamilton, Ontario

Damage

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Mr Lube - Damage
Mr Lube - Damage - Image 2
Mr Lube - Damage - Image 3
I want to change the oil of my car. They said if I want to change the filter it may be hurt the oil cap filter. Do you need to change the filter? I said because it is expensive to change, I would not like to change it. They changed my oil. After 1 hour, I went to another repair shop to change my flat tire, we understand that there is a leak of oil in my car. Mr lube break the oil cap. They didn't accept it.
View full review
Loss:
$126
Cons:
  • Irresponsible
  • Impolite

Preferred solution: Full refund

PUNEET K Htm

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Edmonton, Alberta

I had to call them to get a refund but they are just passing the buck

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Mr Lube - I had to call them to get a refund but they are just passing the buck
Mr Lube - I had to call them to get a refund but they are just passing the buck - Image 2
Mr Lube - I had to call them to get a refund but they are just passing the buck - Image 3
Mr Lube - I had to call them to get a refund but they are just passing the buck - Image 4

This time only I had a very bad experience at Mr Lube located at 7215, winterburn road NW ,EDMONTON , AB , T5T4K2 ON 5TH DECEMBER , 2023 . The reason of my visit was flat tire .

The technician Mark told me it is unrepairable and all the tyre needed to be changed as it is All Wheel Drive.

. THE ONLY REASON I AGREED TO CHANGE MY TYRES WAS BECAUSE MARK EMPHASIZED THAT THE FLAT TYRE WAS UNREPAIRABLE AND IN ORDER TO DRIVE THE VEHICLE SAFELY I NEEDED TO HAVE ALL MY TYRES OF TGE SAME KIND AND SAME WEAR AND TEAR . . THE STAFF AND MANAGER DURING WHOLE TIME KNEW THAT THE TYRE WAS REPAIRABLE AND JUST TO SELL ME THE NEW TYRES they sold me unnecessarily a new set of 4 tires .

I had a feeling that I am being conned thats why even after the staff insisted I didnt garbage the old flat tyre, i didn't . Later , I had the same flat tire fixed at my regular Mr Lube located at 136th avenue for $31.50 ( with the taxes ) .

This whole conning event costed me $850 Plus . I am attaching receipts for more clarification, even though it is revealing a lot of my personal information but PEOPLE NEAR WINTERBURN AREA NEED TO KNOW THAT THEY ARE DEALING WITH CONMEN HERE . I have already visited at this store and spoke to one of the nice manager Himanshu but he asked me to come back again and talk to Mukesh .

They also wont give me the regional managers contact information.

The store has all my contact information, if I am not contacted and refunded then I will have to find regional manager's contact information from some other location and if necessary take legal actions as I have the written receipts, proof of payments and the text messages exchanged. Not only it is a case of fraud but also they are endangering patrons safety with their misleading information.

I AM 100% SURE , I AM NOT THE ONLY ONE CONNED HERE

View full review
Loss:
$850
Pros:
  • Nice behaviour
Cons:
  • Are conmen

Preferred solution: Full refund

User's recommendation: please avoid this location at 7215, Winterburn Road NW , EDMONTON ,AB ,T5T 4K2

stephen w Bhh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Enfield, Nova Scotia

Terrible service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Hi..so last week i went to your Dartmouth NS location to change my tires..told it would be about 1 hour, turned out to be 3 hours before they took me in..i accepted that and got it done..next morning one of my tires were flat..no nail or objects in the tire..so i figured it just wasnt put on the rim correctly. When back to the location to get it fixed..told me i would be next to fix the mistake..then they started to bring other cars in before me..was told then the manager changed his kind and i would have to wait hours more..not very good service..i end up going to another garage to fix the problem..they will not get my service ever again and i will pass this on to friends..im a army veteran and dont deserve this kind of treatment.

View full review

User's recommendation: Don't go there

PUNEET K Htm

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Edmonton, Alberta

POOR AND OVERCHARGED SERVICE

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Mr Lube - POOR AND OVERCHARGED SERVICE
Mr Lube - POOR AND OVERCHARGED SERVICE - Image 2
Mr Lube - POOR AND OVERCHARGED SERVICE - Image 3
Mr Lube - POOR AND OVERCHARGED SERVICE - Image 4

So , i went to this Mr Lube located at 7215, winterburn road NW ,EDMONTON , AB , T5T4K2 ON 5TH DECEMBER , 2023 . The reason was flat tyre due to a nail which was still in the tyre .

The technician Mark told me it is unrepairable and all the tyre needed to be changed as it is All Wheel Drive . They had me new tyres put on for $850 plus dollars and recommended me to sell the old tyres (including one unrepairable tyre )at the market place . i had my doubts so i had the concerned tyre repaired at Mr lube located at 5480 ,136th avenue , Edmonton , AB , T5A0E4 .

They repaired it for $30 . so what was basically $30 job took me $850 plus at the winterburn location

View full review
Loss:
$928
Pros:
  • Nice behaviour
Cons:
  • Poor service quality

Preferred solution: Full refund

User's recommendation: Please avoid Mr Lube at 7215, winterburn road , edmonton , T5T4K2

Daniel E Hzm

Prices

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I paid 114 dollars for a tire change last year. This tosay my tire change is 188 plus tax. I am beyond livid. How the *** do you justify a 63 dollar increase in a year. This is beyond rediclous. No *** choice if. How is that ok? Im dont using your service. I go here for convince. Its here or Costco, before the price was somewhat comparable. But 180 is beyond ridiculous. You straight up robbed me. And joy oh joy no one answered the phone I am not suprised. Im done with your crap. Im not paying almost 200 dollars for a tire change. You *** me with ur prices and Im done
View full review
Loss:
$63
Pros:
  • Convenience
Cons:
  • Quartile increases
  • Costumer service no answer
  • Paying almost double what i did last year

Preferred solution: Price reduction

User's recommendation: Done go here. You will be robbed and thank them for robbing you

Naeema D
map-marker Sydney, New South Wales

Horrible service. Customer rip off

Mr Lube - Horrible service. Customer rip off
Mr Lube - Horrible service. Customer rip off - Image 2
Mr Lube - Horrible service. Customer rip off - Image 3

I was at Mr. Lube in main st, Milton.

They charged me $74 +174 for just changing off rim tires.

There is no display of service price and they started the work before I even asked for the service price. After they took the tires out, they told me that I have to pay $174 on top of $74 that I had already paid or they will leave my car without tires. I could not get the name of the owner, but he is nothing but an idiot. He started swearing and bad-mouthing us.

It took us 3 hours to just get our tires change. They were keep telling us that we need to put our phone away or they won't do the service for us.

View full review
Loss:
$250
Pros:
  • Fast and good mechanic worker
Cons:
  • Awful management that will lose customers and bad experience

Preferred solution: Full refund

Ryan L Hxe
map-marker Windsor, Ontario

Damage to my vehicle

Mr Lube - Damage to my vehicle
Went for an Oil Change. The "technicians" took my air filter cap off and snapped a plastic piece clean off. I called a few times, the location got back to me and said if "I buy the part" they broke .. they could fix it for me??? They broke it. Still no resolution. I am pissed.
View full review
Loss:
$85
Cons:
  • Let anybody off the street and become a franchisee

Preferred solution: Full refund

User's recommendation: Be weary of new Franchisees

Linda S Yqw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Contest

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
It turned out to be a scam. They were OK, they could of been a little nicer. I was only following instructions and it was like they blamed me.
View full review
Pros:
  • Convenient
  • Good service
Cons:
  • No cons

Preferred solution: nothing

User's recommendation: It is not as if this will happen every day. I have always trusted Mr. Lube and that is where I take my car for servicing.

Oleksiy A

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Customer service_Order cancellation

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Mr Lube - Customer service_Order cancellation

Hi,

I placed online order #477102 on November 2 and paid deposit 5% in amount of 26.38$. According to the site info, I have chosen a couple of tires from the inventory at shop #243.

Next day, on November 3, when I visited shop #243 at 611 River Road West, Wasaga Beach, ON, L9Z 2P1 employees explained it to me that ordered tires are not in the shop inventory, and it will take few days for tires delivery. I needed an emergency tire change, so I asked guys to cancel this order. When I visited them on November 6, they made me aware that they are not able to interact with customers orders.

I haven't found any possibility to cancel the order online.

After the site exploring, I sent a message to customer service. I've received quick answer, and next day I got a phone call from shop, they promised to refund my payment.

I received full refund in one or two days.

Furthermore it, I use this branch's services few years long for oil and season tires change. There never was any trouble.

View full review

Preferred solution: Full refund

User's recommendation: If there's any trouble, use online chat, they answer very quickly.

Harvey H Ymm

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker North York, Ontario

Scam of service

Mr Lube - Scam of service

Good evening,

I brought my Porsche Cayenne2022 to the Finch location on Dec.12, 2023, and I asked for tire repair & to correct the service light on the dashboard, they quoted me $60 for tire repair and asked me to wait half an hour. so I went to the Royal Bank nearby.

however, after I got back they are asking for $980 originally.

and since the car is registered on the company. we ask him for the evidence of all the repair and replacement. which they cannot provide it. so they reduce the price to $525.

but theyre still far away from the original quote.plus after I get back to Porsche dealership.

the service light on the dashboard is still there.

And they required me to do the service. We would like to request the refund for best protect your company reputation.Thank you.

View full review
Loss:
$525

Preferred solution: Full refund

User's recommendation: Be Cautious

Anonymous
map-marker Surrey, British Columbia

Worst ever customer dealing

I did my cab service kamloops north shore. I guy standing right to me name Navin.

He told me service is done you can go. After some time got call that they not sure if there is stud plate screws missing its my car or someone else car and i have to go back so they can confirm its my car or not. But as per Manager he aksed him to call me to come back as its my car stud plate screws . But the guy totally lied to me .

I went to pick the customer heard a noise i stopped the cab and looked down but not saw anything. After droping my customer i go back to them they check and found that stud plate is missing now. Manager order the new plate for me . But the way he talked with me in starting and the other guy totally lied to me on the phone was not acceptable .

He should have clearly told to me that i have to come back as they have to put the stud plate screws.

I missed 2 trips from airport . What kind of service is this.

View full review

User's recommendation: I am not recommending anyone untill some one look into this issue and either i will bring my cab for service

Andrew B Ymd
map-marker Saint John, New Brunswick

Pissed off

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Arrived 1.5 hours before closing told were 4 people ahead of me and they couldnt change my tires. Told me they could do an oil change but no tires.

Car came up that wasnt in the cue and they drove right in (oil change). Makes no sense to me. Sent me away. Came back next night 2 hours before close was sent away again.

Came back 2nd night 1 hour before close and cars were all but gone 3 left and was turned away again. Wont take appointments.

I have no proof of purchase as I cant get in. No recommendations coming from

Me. I know tons of people and I will discourage anyone from going to Mr Lube in the future.

I called and left a complaint.

No call back. It is obvious to me that this company does not care.

View full review

Preferred solution: Price reduction

User's recommendation: I would recommend to people to go elsewhere as customer service stinks.

2 comments
Guest

They are open70 hours a week. Every day. On your day off go when they open.

Guest

You don't know a "ton of people." No one takes you seriously. You're a lonely fool who can't figure out why they won't do your little tire job.

What kind of idiot continues to go to a place that's not working for them? Sad and lonely people do this....

View more comments (1)
Stephane S Kdw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Tire rotation

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I recently got my tires installed at one of your locations in ottawa Ontario My tire service monitor light is on I just went to look at my tires they ended up putting my bad tires in front and good ones in back I specifically asked for the more warn out tire in the back of vehicle Like they are suppose to be trianed to do And also one of my balances on my vehicle is loose Had to wait 3.5 hours to get tires put on Cause no staff was available Got told it opened at nine When on the door and website was advertised 8am
View full review
Loss:
$139

Preferred solution: Full refund

Chad P Lqk

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Saint Johns, Newfoundland And Labrador

New wheels scratched around the rim of it

Mr Lube - New wheels scratched around the rim of it
Mr Lube - New wheels scratched around the rim of it - Image 2
Brought 4 new tires to get installed on my truck today, I have new black wheels on my truck its a 2018 one of your employees stratched the rim around my wheel pretty badly and i still had to pay 160$ in my opinion thats not right
View full review
Loss:
$160
Cons:
  • Have workers that have no training

Preferred solution: Full refund

User's recommendation: Take pictures of wheels before Gettin any work done of them by Mr lube

Anonymous
map-marker Mississauga, Ontario

Complaint

In store on stoncharch mr lube anytime im going to do oil changes they say dont have regular oil always trying to get more money from customers
View full review

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article